Privacy Policy — your data, your rights.
Last updated 19 May 2026. This policy explains what we collect, why, how long we keep it, and how to exercise your rights under India's Digital Personal Data Protection Act, 2023 and the EU GDPR.
What we collect and why
Enquiry data
Name, phone, email, clinic/hospital, city and message — used only to respond to your enquiry and to qualify your fit as a client.
Usage data
Anonymised analytics (page views, device class, referrer) via privacy-friendly analytics. No fingerprinting, no cross-site tracking.
Cookies
Strictly necessary cookies only by default. Marketing and analytics cookies load only after your explicit consent (see our cookie banner).
Security
TLS 1.3 in transit, AES-256 at rest, SSO + MFA for staff access, principle of least privilege, audit logs retained 12 months.
Retention
Enquiry data: 24 months from last contact unless you ask for deletion. Anonymised analytics: 14 months.
Your rights
Access, correction, erasure, portability, withdrawal of consent and grievance redressal — exercisable by email within 30 days.
Lawful bases we rely on
- Consent — when you submit an enquiry form or opt into our newsletter
- Legitimate interest — to respond to enquiries, prevent fraud and improve our service
- Legal obligation — to retain records required by Indian tax and corporate law
- Contract — to deliver services to clients who have engaged us
Your rights under DPDP Act 2023 & GDPR
- Right to access — request a copy of personal data we hold about you
- Right to correction — ask us to fix inaccurate or incomplete data
- Right to erasure — ask us to delete data we no longer need a lawful basis to hold
- Right to withdraw consent — at any time, without affecting prior processing
- Right to grievance redressal — escalate to our Grievance Officer (details below)
- Right to nominate — appoint another person to exercise your rights in the event of death or incapacity (DPDP Act, s.14)
Grievance Officer (DPDP Act 2023, s.10)
Name: Data Protection Officer, Healthline Buzz
Email: hello@healthlinebuzz.com (subject line: 'DPDP Grievance')
Response SLA: acknowledged within 72 hours, resolved within 30 days.
If unresolved, you may escalate to the Data Protection Board of India under section 27 of the DPDP Act, 2023.
Privacy FAQs
A written promise: 50% increase in footfall & revenue — or we work free.
We sign a performance contract before we start. If your practice doesn't see a measurable 50% lift in patient footfall and revenue within 6 months, our team keeps working at zero fee until you do. That's the kind of accountability healthcare deserves.
50% Footfall & Revenue Lift
Written guarantee — measurable patient footfall and practice revenue uplift within 6 months, or we work free until you get there.
Performance Contract
Outcomes locked on paper — KPIs, timelines and review cadence signed before kickoff. No vague retainers, no hidden scope.
Healthcare-Only Specialists
20+ years building patient acquisition for hospitals, clinics & specialist doctors. Every campaign is compliance-safe by design.
Your Data, Your IP
Full ownership of website, ads accounts, CRM, creatives and patient data — always. Zero lock-in, full transparency.
What hospitals & doctors say about us
Real outcomes from hospitals, clinics and specialist doctors across India.
"Healthline Buzz rebuilt our entire patient acquisition funnel. Within 6 months consultations tripled and our cost per lead dropped by nearly half."
"The most healthcare-literate growth team in India. Every creative is compliance-safe and every report ties spend to actual revenue."
"From SEO to WhatsApp to our CRM — one connected system. We finally stopped juggling five agencies and started seeing real growth."
Get a healthcare growth plan built for your speciality.
Share a few details about your hospital, clinic or practice. Our team will audit your current digital presence and send a tailored growth roadmap within 24 hours.
- Speciality-specific patient demand analysis
- Conversion gap audit across web, ads, CRM & WhatsApp
- Compliance-safe creative & campaign blueprint
100% confidential. No spam. Healthcare team replies within 24 hrs.